Frequently Asked Questions
Everything you need to know about shopping with Lumière.
We accept Cash on Delivery, SSLCommerz, bKash, Credit/Debit Card and PayPal. Every transaction is secured with 256-bit encryption.
Standard delivery is 2–4 business days nationwide, with express next-day available. Orders over ৳ 50 ship free.
We offer a 30-day, no-questions-asked return on all unopened items, with a full refund or exchange.
Every Lumière product is 100% cruelty-free and never tested on animals. We are certified by PETA.
We currently ship within the US and Canada, with broader international shipping launching soon.
Once your order ships you’ll receive an email with a tracking link. You can also visit our Track Order page.
Orders can be modified or cancelled within 1 hour of placing them. Please contact support as soon as possible.